logo

Shipping Information

UPS GROUND

Retail Order
Shipping charges for retail orders are based on the retail value of the items shipped per address.

Please follow the retail scale below.

AMOUNT OF ORDER PER ADDRESS

AMOUNT OF ORDER PER ADDRESS S & H PER ADDRESS
$0.00 – $20.00 $11.75
$20.01 – $40.00 $13.75
$40.01 – $60.00 $14.75
$60.01 – $80.00 $15.95
$80.01 – $100.00 $17.95
$100.01 – $125.00 $22.95
$125.01 – 150.00 $24.95
$150.01 – $200.00 $26.95
$200.01 and up 15% of order

SHIPPING TIME

Orders normally ship from our warehouse within 2 business days of receipt via UPS ground.
Allow additional time for orders placed in December.
Exception; Alaska and Hawaii — please call for a quote.

We reserve the right to change the shipping method if another carrier is found to be cheaper or faster for you.

SHIPPING WINE

All wines require an adult signature at time of delivery.
The UPS fee of $5.50 is added to each box containing wine that is shipped (Maximum of 12 bottles per box).
We can ship wine to these states:


 

California
Colorado
Florida
Missouri
Nevada
New Mexico
New York
North Carolina
Texas
Washington DC
Wyoming

 

EXPRESS SHIPPING:

3-Day, 2-Day and Next Day air Service is available. Please call 1-800-432-0999 for a quote.

US MAIL, APO, FPO & INTERNATIONAL SHIPPING:
Please call 1-800-432-0999 for a quote.

HELPFUL HINTS

Please know the CORRECT address you are shipping to.
The extra cost of redirecting a package due to an incorrect address that is given to us, will be charged back to the customer.
Currently, UPS charges $13.00 for each incorrect address, plus shipping charges from the wrong address to the correct address.

DELIVERY

Heart of the Desert, Inc. takes every measure to ensure your merchandise is packed with the utmost care. We use the best packing materials and shipping processes to deliver fresh products right to your door!

On the very rare occasion, should you ever receive a package that has been damaged or mishandled during delivery:

DO notify us immediately at 800-432-0999 so we can rectify the situation. We may also ask that the contents be returned to us.

DO NOT throw the package away, as our carrier requires proof of damage and we may request a digital photo of the damaged package.

If you have additional questions, or specific inquiries about your order,
please call our Customer Service Center at
800-432-0999
or email us at: Sales@HeartoftheDesert.com

Estimated UPS Shipping Times