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Shipping Information

UPS GROUND

Retail Order
Shipping charges for retail orders are based on the retail value of the items shipped per address.

Please follow the retail scale below.

AMOUNT OF ORDER PER ADDRESS

AMOUNT OF ORDER PER ADDRESS S & H PER ADDRESS
$0.00 – $20.00 $7.75
$20.01 – $40.00 $13.75
$40.01 – $60.00 $14.75
$60.01 – $80.00 $15.95
$80.01 – $100.00 $17.95
$100.01 – $125.00 $22.95
$125.01 – 150.00 $24.95
$150.01 – $200.00 $26.95
$200.01 and up 15% of order

SHIPPING TIME

Orders normally ship from our warehouse within 2 business days of receipt via UPS ground.
Allow additional time for orders placed in December.
Exception; Alaska and Hawaii — please call for a quote.

We reserve the right to change the shipping method if another carrier is found to be cheaper or faster for you.

ADDRESS CORRECTIONS AND RETURNS

Incorrect address may delay shipment. Your order may be subject to additional charges imposed by the carrier for address corrections or forwarding.

Undeliverable shipments returned to Heart of the Desert may be subject to fees imposed by the carrier.

SHIPPING WINE

Adult signatures are required upon delivery. The current UPS fee for the delivery service will be added to each box shipped upon processing your order.
(Maximum of 12 bottles per box)
We can ship wine to these states:


 

California
Colorado
Florida
Minnesota
Missouri
Nevada
New Mexico
New York
North Carolina
North Dakota
Oregon
Texas
Washington DC
Wyoming

 

WARM WEATHER SHIPPING

Shipping chocolate is tricky business. We work hard to ensure that our chocolate is delivered fresh and in perfect condition. To reduce the risk of melted chocolate on orders in transit to warmer climates we discourage ground shipping. We are unable to guarantee that the chocolate will arrive in satisfactory condition.

To avoid chocolate sitting in a UPS truck over the weekend during the warmer months, all shipments leave our facility Monday-Thursday.

EXPRESS SHIPPING

3-Day, 2-Day and Next Day air Service is available. Please call 1-800-432-0999 for a quote.

US MAIL, APO, FPO & INTERNATIONAL SHIPPING:
Please call 1-800-432-0999 for a quote.

GIFT CERTIFICATES

Gift certificates purchased online must also be redeemed online.

Printed gift certificates are available in our 3 retail locations. If you want to purchase a gift certificate that can be redeemed in our retail stores, please visit the store of your choice and request a certificate.

DELIVERY

Heart of the Desert, Inc. takes every measure to ensure your merchandise is packed with the utmost care. We use the best packing materials and shipping processes to deliver fresh products right to your door!

On the very rare occasion, should you ever receive a package that has been damaged or mishandled during delivery:

DO notify us immediately at 800-432-0999 so we can rectify the situation. We may also ask that the contents be returned to us.

DO NOT throw the package away, as our carrier requires proof of damage and we may request a digital photo of the damaged package.

If you have additional questions, or specific inquiries about your order,
please call our Customer Service Center at 800-432-0999 or email us at: Sales@HeartoftheDesert.com

Estimated UPS Shipping Times